Insight Session – Delivering on the service promise: 25 years of PPP projects in Australia

This presentation covers ground breaking research conducted during 2019 that investigated whether mature operating PPPs are meeting the service delivery outcomes expected by end users. It assessed whether the uplift in service benefits, promised by the proponents of a PPP social infrastructure project to the end users, and in turn the end users’ client community, have been achieved.

Many of the findings and recommendations in the Report have important implications for Contract Managers.