WATC operates in accordance with compliance requirements in regards to the storing and provision of information.
Record Keeping Plan
WATC is committed to having record keeping practices, policies and systems that meet our business needs, compliance requirements and stakeholder expectations. At present, WATC runs a hybrid recordkeeping system managing both hardcopy and digital records. Our primary information management system is Content Manager. In accordance with the State Records Commission Standard 2, Principle 6, the efficiency and effectiveness of this system has been evaluated within the past five years, with the last major upgrade taking place in April 2019.
As per section 19 of the State Records Act 2000, WATC has an approved record keeping plan that is valid until December 2020. New employees are made aware of their roles, responsibilities and obligations in regards to our plan as part of the information management module they complete during their induction. An abridged version of this module is completed by all staff biennially. Information management training requirements are reviewed on an annual basis to ensure currency, effectiveness and adequacy of the material.
Freedom of Information
The Freedom of Information Act 1992 (FOI Act) enables the public to apply for access to documents held by WATC. Guidance on how to apply and obtain requested documents is set out in WATC’s Information Statement, which is available to the public via WATC’s website. The Information Statement is prepared in accordance with the requirements of the FOI Act. WATC received one FOI application during the 2019/20 financial year, which was dealt with in accordance with the FOI Act.
WATC is committed to providing an accessible, fair and efficient complaints handling process. For the 2019/20 financial year, WATC received one complaint that was expeditiously dealt with in accordance with our Complaints Policy and to the complainant’s satisfaction.